COMPLAINT PROCEDURE
We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service, then you should inform us immediately so that we can do our best to resolve the problem.
In the first instance, it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then you can read our full complaints procedure in our client care letter which was sent to you. Making a complaint will not affect how we handle your case.
The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristics.
You can raise your concerns with the Solicitors Regulation Authority.
What to do if we cannot resolve your complaint
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If we have not, then you may take your complaint to the Legal Ombudsman.
How to complain: https://www.legalombudsman.org.uk/for-consumers/complaints-process/bringing-a-complaint-to-us/
Legal Ombudsman PO Box 6167, Slough, SL1 0EH